Agentic collections for
Utilities

Deploy fully-compliant AI agents that recover your outstanding customer debts more effectively, efficiently and respectfully.

Collections operations are mostly manual today

Every account is worked manually

Reminders, calls, emails and letters, one account at a time. How much of the book gets worked is capped by how many people you have to work it.

Outreach fails to connect with customers

Contact isn't personalised and rarely lands on the channel each customer actually uses.

Compliance rests on people

Debt collection is tightly regulated. Human error risks breaching local rules on how customers are chased, forcing teams to run manual QA on every message.

Left unsolved, this compounds into low recovery, high cost, and inconsistent treatment that becomes your reputational and regulatory problem.

Milo turns collections into an intelligent, automated operation

Connect your outstanding accounts and Milo deploys AI agents configured to your policies. They work every account end to end - reaching each customer at the right time, through the right channel, adapting to the individual and negotiating within the rules you set. Your team only steps in when human judgement is genuinely needed.

Built to recover more, at lower cost, without damaging customer relationships

Higher recovery

Consistent, well-timed follow-up on every account recovers more than a busy team ever can by hand.

Omnichannel outreach

Phone, SMS, WhatsApp and email. Milo leads with the channel each customer actually responds to, lifting contact rates and speeding payment.

Full transparency

Every conversation, decision and outcome in one place, on every case.

Compliant by design

Regulatory guardrails are built into the platform, governing what agents can say, when they can make contact and how each customer must be treated.

Less QA, not more

Compliance rules are enforced before a message goes out, not reviewed after - so your team spends far less time checking for breaches.

Configurable to your book

Set your own workflows, tone and negotiation limits by customer segment. Milo adapts its approach to fit.

Communication that is respectful

Every message sounds human and treats the customer as someone to keep, not a case to close.

70+ languages

Every customer handled fluently in their own language.

Scales without headcount

Work an unlimited number of accounts at once. Growing the book doesn't mean growing the team.

See how much Milo could recover for you

Book a 20-minute demo and we'll show Milo working on real arrears scenarios.

  • No commitment, no setup required
  • See Milo run on your kind of accounts
  • Straight answers on recovery and pricing
Book a demo